Charlene Norman

Charlene Norman is the Chief Innovator of Bullet Proof Consulting. She is obsessed with mentoring business owners and senior executives to make MORE impact on their worlds. She does this in two ways. Finding more ways to make the profit stick to the bank account. Showing leaders how to turn ordinary people into extraordinary teams.

Simple Processes: A Real Life Example

You have heard us say several times now that there are three pillars which every single company needs to survive and thrive in the next two decades.  Make love to your customers, Have simple, efficient processes, and Be a fine upstanding community citizen.  Today, we want to highlight how NOT having simple processes can destroy […]

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The Real Utility of Social Media

Over the last year or so, I seem to have stumbled into several pissing contests over the real and imagined virtues of social media. (And after such a hyperbolic statement, I fully acknowledge many of you are running immediately with looks of astonishment plastered on your faces to check my bio picture to determine just

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Make Your Expertise The Sales Star Of Your Business.

This particular insight came after the preliminary work we did for a client. You see, the client is in a seasonal business and had discovered us a little too late since most of his commitments for this year were made. But one of the things that we talked with him about…the main thing, in fact,

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